Last updated: 21 October 2026

Saunas

Because saunas are built to order, you can cancel for a full refund until production begins. After that, a cancellation fee may apply to cover materials used.

Accessories

Unused accessories in original packaging can be returned within 30 days for a refund. Return shipping is at your cost unless the item is faulty.

Faulty items

If something arrives faulty or fails, we will repair, replace or refund it in line with the Australian Consumer Law.

How refunds are paid

Refunds go back to your original payment method within 5–10 business days. Zip purchases are refunded through Zip.