Built to outlast the warranty
Every Sōk is covered by a 10-year structural warranty. We build them to last far longer, but if something isn't right, we'll make it right.
What's covered, and for how long
Structure
Frame, wall and roof panels, floor and benches, against defects in materials and construction.
Heater and controls
Your Harvia heater and control panel, under Harvia's manufacturer warranty. We handle the claim for you.
Our installation
Workmanship on any sauna built by our crew, including doors, glass fitting and seals.
Extras
Lighting, outdoor shower fittings, backrests and accessories.
Covered
- Covered: Structural failure of the frame, walls, roof or floor
- Covered: Roof leaks caused by a defect in materials or build
- Covered: Significant warping, splitting or rot in the timber
- Covered: Heater or control faults under normal home use
- Covered: Doors, hinges and glass seals that fail to close properly
Not covered
- Not covered: Natural weathering, greying, small surface checks and colour changes in the timber
- Not covered: Sauna stones, which wear with use and should be replaced over time
- Not covered: Damage from an unlevel or non-compliant base, or from moving the sauna
- Not covered: Electrical work not carried out by a licensed electrician
- Not covered: Misuse, modification, commercial use, storms, fire or falling trees
Three simple conditions
- Built on a level, compliant base, by our crew or to our guide.
- Heater connected by a licensed electrician, with a compliance certificate.
- Looked after as described in our care guide.
If something's not right
Take a few photos
Close-ups of the issue and one of the whole sauna.
Email us
Send them to care@soksaunas.com.au with your order number.
We assess it
We reply within one business day and visit if we need to.
We fix it
Repair or replace the part at no cost to you, including labour.
Register your sauna
It takes a minute and means any future claim is quicker. You'll also get a yearly care reminder.
Warranty, answered
How long is the warranty?
Every Sōk has a 10-year structural warranty on the frame, walls, roof, floor and benches. The heater and controls, our installation and extras each have their own cover, shown above.
Does self-installing void the warranty?
No. Self-installed saunas get the same cover, as long as they are built to our guide on a compliant base and the heater is connected by a licensed electrician.
Is the warranty transferable if I sell my house?
Yes. The structural warranty stays with the sauna for the rest of its 10 years. Just let us know the new owner's details.
Is greying timber a defect?
No. Thermally modified timber naturally weathers to a silver grey outdoors. It is a surface change only and does not affect strength or protection.
Who pays for repairs under warranty?
We do. Approved claims are repaired or replaced at no cost to you, including parts and labour.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Sōk warranty is in addition to these rights.